Caring about hearing: Hear Again
Ten years ago, Steve and Samantha Foster made a life changing decision.
Steve is a fully qualified audiometrist with more than 25 years’ experience, but was made unexpectedly redundant when the clinic he was working for was bought out by a large corporate identity.
Samantha made the bold decision to also leave her job to allow the pair to fully focus on starting their own business, with Steve initially visiting clients in their homes. Samantha became the General Manager, dealing with all the business administration.
One decade later and Hear Again has thriving clinics in Auckland and Christchurch, with a third poised to open in Tauranga this year. Its current clinicians, including Hornby
clinic audiometrist Neil Hardisty, are all members of the NZAS (New Zealand Audiological Society) and have a combined 70 years of experience.
“Neil changes lives. He’s very approachable and caring,” says Samantha.
This business prides itself on its customer service and follow-up care.
“It’s the customer care and fine tuning that matters – we don’t just fit hearing aids –
we fit them properly.”
Sudden hearing loss should not be left unchecked. “We can do the necessary tests then refer the client onto ENT specialists, if needed,” says Samantha.
Alongside fitting aids and providing hearing tests, the clinic also offers wax removal by micro-suction.
The Hornby clinic celebrates its sixth birthday this year; after chatting with Samantha, it is clear why this business has established such strong roots in the community it serves.
